Sales Tax

Sales tax will only be charged to those customers purchasing in the state of North Carolina. For tax exempt organizations and retailers, state laws require us to have your signed tax exemption or resale certificate on file.

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Warranty

If a defect in materials or workmanship is found in any of Tactical Evolution Group’s custom products, we will repair or replace it, free of charge, for the lifetime of the product. This excludes normal wear and tear and only applies to the original purchaser and is non-transferable.

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Returns

TEG carefully inspects all products prior to shipment. In the event you receive a different product than what you ordered or  your order appears to have a defect, please notify us within 24 hours of receipt. The following guidelines apply to all orders to ensure returns are processed in an accurate and timely manner. Please review our return eligibility requirements listed below prior to contacting Tactical Evolution Group.

Return Eligibility

Eligible products include:

• Unused products
• Original, unopened products
• Products purchased within the last 30 days from invoice date

Return Ineligibility

Ineligible products include:

• Sterilized products
• Products opened or with compromised packaging integrity
• Expired products
• Discontinued products
• Special ordered or customized products
• Products purchased outside 30 days of invoice date

Restocking Fees

15% for returns requested within 30 days and 30% for any approved return falling outside of 30 days.

Customer service must be notified by emailing info@tacticalevolutiongroup.com to receive an authorization number. To expedite the process please have the original order number, purchase order number or invoice number available. Upon approval you will receive return directions via email along with your written return authorization documentation. This documentation must accompany all packages being returned

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Refund Policy

Training Refund Policy

All course training fees are due at the time of registration.  All refunds are subject to a $50 processing fee.  All fees paid are non-refundable at 30 days before the class start date.

Lodging Refund Policy

All lodging reservations made through Tactical Evolution Group are fully refundable until 30-days prior to the course start date. All fees paid are non-refundable after 30-days prior to the class start date.

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Accuracy

We try very hard to keep the information on this website as accurate and up to date as possible. However, errors may occur that may sometimes result in inaccurate information being displayed. This includes, but is not limited to, errors in stock status, product description, price, images, sizing information and availability. This website is meant to serve as a useful guide and eCommerce tool, but Tactical Evolution Group is not responsible for any errors or discrepancies.

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Privacy

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission.

We may have to call or email you from time to time to get clarity on an order detail or to provide you with order updates. We will do so only when it is absolutely necessary and we will not abuse this privilege. We will not publish the details of your order or item details on the exterior of the package so as to help avoid theft in transit.

Please note that given the nature of the products we offer, we do cooperate with law enforcement to stop the use of body armor by criminals or those who are not authorized to obtain it. That is to say, if we have reason to believe that you have used body armor in a criminal activity or, as a criminal, you attempted to purchase body armor, we will share that information with the legal authorities.

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